Thank you for enquiring about Springfield House Residential Home. The details below are designed to answer some of the questions we are regularly asked regarding short and long-term care in our home. However, if there is anything else you need to discuss, or if you just want to talk, do not hesitate to call us and we will be delighted to help.

• Although our home is appointed to a high standard. We are happy to discuss bringing personal articles of furniture into our home to help make it yours - simply talk to our Manager
• Our fees include 24-hour professional care, accommodation, laundry and full board, including special diets.We ask that fees be paid monthly in advance by standing order.
• Dry cleaning is not a problem and we can arrange this simply on behalf of our residents who then pay separately for this service.
• We have excellent associated services on offer for residents to enjoy visiting hairdressing, chiropodists, dentist, optician etc. Residents choose which services they would like and pay independently.
• We are pleased to provide a television licence, which covers the communal TV, and those who choose to bring their own for use in bedrooms.
• Our insurance policy covers clothing and personal effects up to a sum of £… with an excess of £…. We do, however, advise residents not to keep large sums of money or valuable portable items in their rooms, as we cannot accept responsibility in the event of their loss. Residents are advised to arrange additional insurance cover.
• The Senior Carer is in charge of all drugs, medication and treatment creams and relatives and visitor are respectfully asked not to bring in any medication but to consult the staff regarding any medication issues.
• We do insist that all residents' garments ore clearly labelled before joining us so there can be no confusion when garments are laundered.
• First and foremost we believe in privacy and retaining dignity. All our staff knock before entering rooms out of courtesy and every resident has a lockable piece of furniture with a key.
• Electrical goods may be brought info into the Home, in consultation with the Manager. We simply ask the resident to discuss these so that we can arrange for our registered electrical contractor to inspect any electrical goods prior to their use in the Home. Any repairs required would be charged to the resident.
• We ask the resident to respect the fact that our staff are forbidden to accept gratuities and gifts from residents as they are liable to dismissal if they do. We ask, therefore, that residents refrain from offering such gifts.
• Similarly, staff are not to act as witnesses for legal documents including wills.
• Before residence take up occupation, they must execute an enduring Power of Attorney and deposit a photocopy with the administrator either prior to or on admission and to supply the name, address and telephone number of the solicitor who holds the original document.
• A telephone is available for use by residents calls are recharged at cost. Alternatively, residents can have a line into their room. All costs associated with the installation and rentals are the responsibility of the resident.
• Visiting is completely open 24-hours a day and we ask that visitors use the front door and sign in on arrival and out on departure, so we are clear who is in the Home at any time. We are very security conscious, therefore, we keep the front door locked to prevent unauthorised access and to discourage the more confused resident from wandering outside unaccompanied.
• If funds are limited it is important that you apply to the Social Services Department in your area for an assessment of your need to go into a Home. If you subsequently need financial help towards the payment of fees, this may not be granted if an assessment was not made, and agreed by the Social Services Department before admission. Unfortunately, it can no longer be assumed that when capital has been depleted, a shortfall in fees will be made up automatically by the Social Services Department.
• Any shortfall in fees between the funding limit of the Social Services Department and our fee based on the residents agreed assessment of need is payable by the resident or their representative.
• Springfield House has a ‘No Smoking’ policy.
• Should a resident have a complaint or query, the Senior Carer or the Assistant Manager will endeavour to answer any such query or deal with any complaint within a reasonable period. Our full complaint procedure is displayed in the main hall and also in the ‘Welcome to Your New Home’ booklet issued on admission.
• All residents are asked to sign an admission agreement within 24-hours of admission.
• A copy of our most recent inspection report is available from the administration office for you to read should you so wish.